PLEASE NOTE THAT WE HAVE A 24-HOUR CANCELLATION POLICY. KINDLY NOTIFY US IN ADVANCE IF YOU ARE UNABLE TO MAKE IT TO YOUR APPOINTMENT. CANCELLATIONS MADE IN LESS THAN z4 HOURS OF THE SCHEDULED APPOINTMENT WILL BE CHARGED 5o% OF THE SERVICE AMOUNT. NO SHOWS WILL BE CHARGED i00% OF THE SERVICE AMOUNT. PLEASE UNDERSTAND THAT LAST-MINUTE CANCELLATIONS DO NOT PROVIDE ADEQUATE TIME TO FILL THE GAP IN OUR SCHEDULE, AND ARE A LOSS OF INCOME & VALUABLE TIME.
SALON ETIQUETTE
PLEASE BE CONSIDERATE & ARRIVE AT YOUR APPOINTMENTS ON TIME. DURING YOUR APPOINTMENT, PLEASE ENSURE PHONES ARE SWITCHED OFF OR ON SILENT TO ENSURE A PEACEFUL & RESTFUL APPOINTMENT. NO CHILDREN OR GUESTS ARE PERMITTED TO ACCOMPANY YOU.
LATE ARRIVALS
IN THE CASE OF LATE ARRIVALS, WE CAN STILL ACCOMMODATE YOU, HOWEVER, IF YOUR APPOINTMENT WILL END AT THE SCHEDULED TIME & YOU WILL BE REQUIRED TO PAY IN FULL.
EYELASH EXTENSION
BEFORE YOUR APPOINTMENT
PLEASE AVOID WEARING EYE MAKEUP TO YOUR APPOINTMENT. THE PROF’ER REMOVAL OF MAKEUP WILL TAKE UP VALUABLE APPOINTMENT TIME. FILLS MUST BE BOOKED IN ADVANCE TO AVOID DISAPPOINTMENT.
AFTER YOUR APPOINTMENT
PLEASE DO NOT WET YOUR LASHES FOR 24 HOURS FOLLOWING YOUR APPOINTMENT. PLEASE DO NOT WEAR MASCARA AS THIS WILL CAUSE YOUR LASHES TO CLUMP TOGETHER & FALL OUT PREMATURELY. PLEASE DO NOT USE OIL BASED PRODUCTS OR MAKEUP REMOVERS ON OR NEAR YOUR LASHES.
FILL POLICY
PLEASE BOOK z 3 FILL APPOINTMENTS IN ADVANCE. FILL PRICES ARE VALID ONLY IF THE CLIENT HAS 408.4 OR MORE OF THEIR LASH EXTENSIONS ON THE DAY OF THE APPOINTMENT. SHOULD YOU HAVE LESS THAN 4,4, YOU WILL BE ADVISED TO GET A FULL SET (FULL SET PRICE WILL APPLY). ANY FILLS OVER 4 WEEKS WILL BE REGARDED AS A NEW SET.
IN THE UNLIKELY EVENT THAT YOU ARE UNHAPPY WITH YOUR LASHES, PLEASE CONTACT ME DIRECTLY WITHIN 48 HOURS TO ARRANGE A COMPLIMENTARY FILL. PLEASE NOTE THAT COMPLIMENTARY FILLS ARE SUBJECT TO APPROVAL, AND DEPEND ON THE ASSESSMENT OF THE HEALTH OF THE LASHES, AS WELL AS WHETHER DAMAGE OR FALL-OUT WAS CAUSED BY IMPROPER AFTERCARE, SUCH AS PICKING.